Effective Date: 1st December, 2024.
At House of Kerenhappuch, we are committed to delivering high-quality fabrics and exceptional service. Due to the nature of our products, we have implemented a strict **No Refund and No Returns Policy** to maintain the integrity and quality of our offerings.
– All sales made through our website, social media platforms, or in-store are final.
– We do not offer refunds or accept returns for any purchased items under any circumstances, except as required by applicable law.
While we maintain a strict no-refund and no-returns policy, the following exceptions may apply:
– Damaged or Defective Items: If you receive an item that is damaged or defective upon delivery, please contact us within 24 hours of receiving the product. Proof of damage or defect, such as photographs, will be required for review.
– Wrong Item Delivered: If you receive an incorrect product, we will work with you to ensure the correct item is delivered at no additional cost.
To qualify for an exception, the following conditions must be met:
– The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
– You must notify us within 24 hours of receiving the item by emailing **sales@houseofkerenhappuch.com** or calling **+234-803-497-0405**.
– We reserve the right to assess the claim and determine if an exception will be granted.
For inquiries related to damaged, defective, or incorrect items, please contact us at:
House of Kerenhappuch
Email: sales@houseofkerenhappuch.com
Phone: +234-803-497-0405
By completing a purchase with House of Kerenhappuch, you agree to the terms of this No Refund and Returns Policy. We appreciate your understanding and thank you for choosing House of Kerenhappuch for your premium fabric needs.
